HOA board members reviewing telecom documents while provider crews work near the community entrance
Start with what already exists

Understanding Your Community’s Telecom Agreements

What agreements are in place, what do they mean for your association, and what could be improved? Providers may already serve the community under documents signed by a developer, prior board, or earlier owner. This resource explains the rights, responsibilities, and opportunities that affect the association as a whole—even when the current board does not have the agreements.

Independent since 20044,000+ properties represented1.3M units nationwide$3.5B in negotiations
The document question comes first

Your community may already have agreements the current board has never reviewed.

The Association may have inherited rights, obligations, equipment, construction practices, and provider relationships without a current board ever reviewing the documents behind them.

An agreement may already exist

The relevant records may include the Declaration or CC&Rs, recorded easements, plats, legacy agreements, amendments, permits, and service arrangements. Check county land records as well as association and management files.

Different permissions cover different property

A resident may authorize installation at a home, while private streets, gates, common areas, conduit, and equipment spaces can raise separate Association-level questions.

Unknown rights create avoidable risk

Without a clear document inventory, the board may not know which construction, restoration, insurance, marketing, compensation, renewal, and enforcement terms apply.

The board does not need every answer to begin.

“We do not know whether an agreement exists” is a legitimate starting point. CCG can help retrieve and review agreements and request provider data. The board does not need to finish the research before asking a question.

01

Legacy agreement

A prior board, developer, owner, or manager may have signed an access, marketing, bulk-service, or revenue agreement.

02

Recorded easement

A recorded instrument may grant defined rights over particular parcels, routes, facilities, or utility areas.

03

Permit or public authority

A franchise or permit may authorize work in a public area without resolving access to Association-controlled property.

04

Resident authorization

A service order may permit installation at a resident's premises without automatically resolving the provider's community-wide route.

05

No located agreement

The absence of a document in the board's files does not prove that no rights exist—but it is a reason to investigate.

Five terms worth understanding

Property access, marketing, and service are different rights.

One document may combine several arrangements. Read each provision by what it does—not just the agreement’s title.

05

Exclusive service / access

Does a clause prevent competing providers from serving the property?

Understand this term
Telecom crew working where a public street transitions to an Association-controlled community
Permission is not one-size-fits-all

A resident orders service. Does that authorize the entire route?

A resident's service authorization may address installation at a home or unit. It may not answer who authorized the provider to cross private streets, common areas, landscaping, buildings, conduit, or other Association-controlled property to get there.

Resident-levelService and installation at the homeAssociation-levelThe route across community property
Compare the different rightsService terms, ownership, recorded rights, governing documents, applicable law, and the work being performed must be reviewed for each community.
How CCG supports the board

From existing agreements to an informed board decision.

01

Retrieve and review easement and service agreements

CCG helps retrieve and review existing agreements, amendments, recorded easements, and relevant property records, including documents from a developer or prior board. The board does not need a complete file to begin.

02

Request infrastructure and subscription data from providers

CCG contacts applicable providers to request information about community infrastructure and subscription activity. Available data helps explain how the community is served and supports the review.

03

Identify risks, gaps and revenue opportunities

CCG evaluates restoration, construction, insurance, accountability, marketing, resident choice, infrastructure needs, and potential compensation. Existing rights, data availability, and applicable rules affect what can be improved.

04

Present a summary of the community’s telecom position

The board receives a plain-language explanation of what is known, what remains unresolved, and which options deserve consideration. The summary separates property access, marketing rights, and service arrangements.

05

Negotiate updated, balanced agreements with providers

With written board authority, CCG engages providers to pursue appropriate economic, operational, and contractual improvements. The board reviews the negotiated terms with its advisers and makes the final decision.

See what CCG looks for
Community board members reviewing a telecom property-access strategy
What CCG does

Understand the agreements. Review the data. Consider the options.

CCG helps the Association move from “we do not know what is in place” to a documented telecom position. CCG does not sell provider services or accept compensation from broadband or telecommunications providers for this work.

  • Locate and review easement and service agreements, then request infrastructure and subscription data from providers.
  • Clarify and negotiate risks, gaps, and revenue opportunities; present a summary and negotiate updated, balanced terms with board authorization.
  • Support restoration, implementation, contract accountability, and appropriate community-wide escalation.
See exactly what CCG does
The people behind CCG

A national team built around the community's position.

CCG brings together former provider executives, telecom negotiators, in-house legal resources, account management, and community advocates under one board-authorized strategy.

Christopher T. Merrell, Founder and President at Communications Consulting Group
Christopher T. MerrellFounder and President
Adam Tsakonas, VP of Business Development at Communications Consulting Group
Adam TsakonasVP of Business Development
Ashley Morse, In-House Counsel at Communications Consulting Group
Ashley MorseIn-House Counsel
Ryan McCarty, Corporate Counsel at Communications Consulting Group
Ryan McCartyCorporate Counsel
Jim Honiotes, Outsource Contract Negotiator at Communications Consulting Group
Jim HoniotesOutsource Contract Negotiator
Rochelle Spence, Business Manager at Communications Consulting Group
Rochelle SpenceBusiness Manager
Ken Crawford, Director of Portfolio Management at Communications Consulting Group
Ken CrawfordDirector of Portfolio Management
Kirsten Bowman, Account Manager at Communications Consulting Group
Kirsten BowmanAccount Manager
Julia Dunagan, Account Manager at Communications Consulting Group
Julia DunaganAccount Manager
Greg Zaniello, Director of Community Contracts at Communications Consulting Group
Greg ZanielloDirector of Community Contracts
Steven Levenherz, Liaison to Community Association Boards’ of Directors at Communications Consulting Group
Steven LevenherzLiaison to Community Association Boards’ of Directors
Michael Wasserman, Account Executive at Communications Consulting Group
Michael WassermanAccount Executive
Tom Horne, Senior Account Executive at Communications Consulting Group
Tom HorneSenior Account Executive
Ben Duncan, National Account Executive at Communications Consulting Group
Ben DuncanNational Account Executive
Scott Nordstrom, Consultant in Denver Office at Communications Consulting Group
Scott NordstromConsultant in Denver Office
Brandon W. Walker, Account Executive at Communications Consulting Group
Brandon W. WalkerAccount Executive
Jay Brady, Business Development Agent at Communications Consulting Group
Jay BradyBusiness Development Agent
Published client experience

What clients say about working with CCG.

These endorsements are published by Communications Consulting Group. Individual circumstances and results vary by property, provider, timing, and agreement.

Wally credits CCG's portfolio approach with creating $4.5 million in ancillary income across more than 180 properties.
Wally MorelandDirector, Yes! Communities
Craig reports that CCG's cable and telecom portfolio work produced hundreds of thousands of dollars in new revenue streams.
Craig KosterGeneral Counsel, UMH Properties, Inc.
Jennifer recommends CCG for wireless, cable, and telecom representation, citing the team's contract-value knowledge and reliable guidance.
Jennifer ChambleeTransactics
Published HOA case study

A 1,000-home community asked CCG to improve an older agreement.

CCG reports that the negotiated agreement kept other providers on the property while improving the community's compensation.

Read CCG's case studies
Nearly $200Kupfront compensation
the previous revenue share
Close to $800Koverall compensation

Prior client results are illustrative only and do not guarantee a similar outcome. The availability and amount of compensation depend on the community's facts and negotiating position.

The Association stays in control

Clear advice. Board-approved decisions. Resident choice protected.

Board control

The Association reviews the facts, authorizes the strategy, and makes the final decision on every proposal.

Resident choice

Access and marketing rights can be addressed without requiring residents to purchase or switch service.

Clear engagement terms

CCG's authority, responsibilities, compensation, and scope are documented in a separate written agreement.

CCG describes its standard structure as no upfront cost and 100% pay for performance. CCG is paid only if improvements are secured. Exact scope, fee calculation, authority, and terms are stated in a separate written engagement agreement. No outcome is guaranteed.

Start with what is known today

Not sure whether an agreement exists? That is enough to begin.

At no cost to explore. No obligation to proceed.

Share what the board knows today. Under an agreed scope, CCG retrieves and reviews agreements, requests infrastructure and subscription data, explains the community’s position, and helps pursue appropriate improvements. A complete file or a provider approach is not required.